Delivery and returns

Shipping rates and delivery times

As you finish your purchase you might have noticed that there are no shipping costs. To make it even more clear shipping is worldwide and free of charge.

So when we receive your order we strive to ship within 1-2 weekdays as long as it’s in stock. If your order is out of stock or partially out of stock you will notice it can be backordered. Any items on backorder we will contact you about and strive to handle it within 1-7 weekdays and ship it right after.

Delivery times vary from country to country and circumstances along, but in general it takes 1-2 weekdays within The Netherlands, 3-10 weekdays to anywhere in Europe and the rest of the world within 7-16 weekdays.

Exchange and return service

Mayumi no Yume wants you to be happy with your purchase and if it occurs that you’re not satisfied or need a different size we’re more than happy to exchange the item or receive the item back with the original tags attached within 14 days. In case of a return we will send you a verification mail after we received and verified your return and refund your money back within 14 days.

Exchanging or returning due to our mistake will of course be free to return in other cases you will have to pay the return costs.

You’re free to try on the clothes, but we do not accept returns or exchange items that have been used or damaged.

If you need to exchange or return an item please send us an email at info@mayuminoyume.com. This will allow us to manage the exchange or return faster and better for your convenience.